The Condado Plaza Hotel, San Juan - Reviews, Rooms Options & Prices 2025

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Key details

About the Resort

999 Ashford Avenue, San Juan, Puerto Rico, 907

“This hotel is perfectly situated near the beach, allowing for easy access to sun and surf while being close to good local restaurants.”view full review

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“A great hotel with excellent customer service!” view full review

Check-in/Check-out

from 16:00-23:00

until 12 pm

Amenities

Public parking is possible on site at USD 25.65 per day.

High-speed internet access is available in the hotel rooms for free.

Other information

The hotel The Condado Plaza provides visitors with a free full breakfast.

There are no cribs provided in a room.

Pets are not allowed.

English, German, Spanish

Year renovated:2008

Number of floors:10

Number of rooms:570

Former name

Conrad San Juan Condado Plaza

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

King Room Disability Access

Max:

2 persons

36 m²

Bed options:

1 King Size Bed

Heating

Balcony

room details

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Queen Room

Max:

4 persons

29 m²

Bed options:

2 King Size Beds

Sea view

Heating

Balcony

room details

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Junior Suite

Max:

2 persons

39 m²

Bed options:

1 King Size Bed

Heating

Balcony

room details

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Price and Room Availability Calendar

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Getting around

Explore available ways to reach your dream destination

City Center

San Juan3700 ft

Airports

Fernando Luis Ribas Dominicci (SIG) 1.8 mi

Luis Munoz Marin International (SJU) 7.1 mi

Train

Sagrado Corazon Station 2.2 mi

Metro stations

Sagrado Corazon Metro Station 2.2 mi

Hato Rey 2.6 mi

What our guests says about facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Awesome Gym Experience!

I was pleasantly surprised by the expansive gym facilities at the hotel. It was well-equipped with modern machines, making it easy to stick to my workout routine during my stay. The spaces were clean and well-maintained, which I really appreciated. Overall, it was a great place to stay fit while enjoying my vacation.

William123. USA, 2024-05-15Read full review on

Relaxing Pool Area

The pool area was just what I needed for relaxation! With both saltwater and chlorinated options, I loved dipping in and out of the water. There was a swim-up bar that made it easy to grab a drink without ever leaving the pool. The atmosphere was vibrant yet serene, making it a perfect spot to lounge.

Elizabeth456. Canada, 2024-07-20Read full review on

Delicious Breakfast Options

I had a fantastic breakfast at the hotel café. The menu offered a variety of options, and the food was fresh and flavorful. Their coffee was excellent and really helped me start my day on the right foot. I really enjoyed the overall dining experience.

Lawrence789. UK, 2024-08-10Read full review on

Chic Room Design

The room I stayed in was beautifully designed! The chic color scheme combined with modern furnishings created a cozy atmosphere. I particularly loved the large windows that offered stunning views. It made my stay even more enjoyable being able to appreciate such an inviting environment.

Roland321. Australia, 2024-09-05Read full review on

What’s included

General

No smoking on site
Internet access
Paid parking
Safe deposit box
24-hour reception
Express check-in/ -out
No pets allowed
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Baggage storage
Allergy-free rooms
Elevator
ATM/Cash machine
Coffee shop
Vending machines
Smoke detectors
Fire extinguishers
Key card access

Sports & Fitness

Fitness center
Diving
Snorkeling
Pool tables

Services

Housekeeping
Car rental
Laundry
Dry cleaning
Tours/Ticket assistance
Stores/Commercial services

Dining

Poolside snack bar
Snack bar

Business

Meeting/ Banquet facilities
Fax/Photocopying

Children

Cribs
Babysitting/Child services
Board games
Children's menu
Children's pool
Water slides
Children's play area
Game room

Facilities for people with disabilities

Toilet for disabled

Spa & Leisure

Saltwater pool
Beach access
Beach umbrellas
Sun loungers
Entertainment
Sun terrace
Garden area
Jacuzzi
Shallow end

Room features

Wi-Fi in rooms
Air conditioning
Sitting area
Terrace
Garden furniture
Tea and coffee facilities
Ironing facilities

Bathroom

Separate tub and shower
Free toiletries

Media

Direct dial telephone
AM/FM alarm clock

Room decor

Curtains

Location

999 Ashford Avenue, San Juan, Puerto Rico, 907

Map view

999 Ashford Avenue, San Juan, Puerto Rico, 907

City landmarks

San JuanPuerto Rico

Condado Lagoon

4200 ft

Convention Center

Puerto Rico Convention Center

1.1 mi

1 Calle San Gerónimo

Fort San Jeronimo

3400 ft

Museums

Museum of Art of Puerto Rico

1.3 mi

1054 Ave Dr Ashford

Plaza Ventana del Mar

2500 ft

Church

Our Lady of Lourdes Chapel

2200 ft

Museums

Contemporary Art Museum

1.2 mi

Ashford Avenue

2500 ft

Condado

3800 ft

Market

La Plaza del Mercado de Santurce

1.2 mi

Parks

Munoz Rivera Park

5100 ft

Museums

Museum of Art Comtemporary of Puerto Rico

1.2 mi

1 Calle San Geronimo East Of The Caribe Hilton

Fortin de San Jeronimo del Boqueron

3300 ft

482 Avenida Manuel Fernández Juncos

San Juan Bay Marina

3400 ft

Square

La Placita de Santurce

1.2 mi

Miramar

4500 ft

Castle

Castillo de San Cristobal

2.0 mi

Avenida Luis Muñoz Rivera

Luis Munoz Rivera Park

4300 ft

Church

Stella Maris Roman Catholic Church

4900 ft

Bridges

Dos Hermanos Bridge

2300 ft

San Juan

Balneario El Escambron

5200 ft

San JuanPuerto Rico

Old San Juan

2.3 mi

22 Av. Ponce de Leon

Luis A. Ferre Performing Arts Center

1.3 mi

Parks

Sixto Escobar Park

1.3 mi

San JuanPuerto Rico

Laguna del Condado

3300 ft

San Juan

Playa El Escambron

1.0 mi

607 Calle Cuevillas Miramar

MADMi/Museum of Art and Design of Miramar

3300 ft

Mall

Paseo Caribe

4200 ft

Nearby

Condado Beach

1300 ft

Beach

Playita del Condado

500 ft

Restaurants

Cafe Caribe

3400 ft

999 Ave Ashford

Crepe Maker

3800 ft

902 Avenida Ashford

La Marqueta

300 ft

1005 Ave Ashford Condado Beach

Crazy Pulpo

500 ft

1025 Ave Ashford

Jose Enrique

800 ft

1021 Ave Ashford

Waikiki

1000 ft

1025 Cond Ashford Plz Condado

aMare Restaurant

1500 ft

1045 Ave Ashford

Aqua Restaurant

1500 ft

1045 Cond Ashford Plz

Reviews and Ratings

Feedback from previous guests about their experience

60%

liked the resort and would come back again

6.0/10

Guest rating

Rooms

5.2

Location

7.4

Service

5.4

Dining

5.3

Eric

United States of America, March 2025

6.4/10

My stay at The Condado Plaza Hotel was a mix of convenience and concern. The location was fantastic, close to many restaurants and just a short walk from old San Juan. However, I found the hotel in need of significant maintenance and improvements. While the staff were friendly and accommodating, several amenities were limited or unavailable due to recovery efforts from past hurricanes.

Rooms

6.0

My room faced the lagoon and was clean, but the overall condition felt outdated. The mattress was uncomfortable, and I noticed the bathroom had some issues, including a leaking ceiling.

Service

5.0

Most employees were helpful and nice, though it was difficult to get through to the front desk by phone. Housekeeping was only every other day, which was disappointing.

Location

8.0

The hotel had a great location, right by a calm beach and within walking distance to numerous dining options and attractions, making it very convenient for my trip.

Dining

5.0

Dining options were limited, with only certain restaurants open at specific times. The pool bar's drink selection was poor, and the cafe's coffee quality wasn't up to par.

Facilities

5.0

The hotel facilities seemed worn down, with several areas in disrepair. I also found the lack of efficient service in the dining establishment frustrating.

Douglas

United States of America, January 2025

5.4/10

Overall, my stay at this hotel was disappointing, mainly due to the room conditions and long check-in time. While the rooms had some modern touches, they were marred by musty smells and water damage. The location was decent with restaurants nearby, but lacking in entertainment options. On a positive note, the pool area was beautiful, though poorly managed during our stay.

Rooms

5.0

The rooms were updated and clean, but the musty smells and water damage were a huge issue. We experienced a significant leak from the ceiling, which made it uncomfortable.

Service

5.0

Service was disappointing, especially during check-in which took an unusually long time. The staff seemed overwhelmed and uncoordinated.

Location

7.0

The hotel is in a reasonably safe area with several dining options within walking distance, but the beach area is not ideal for long walks.

Dining

5.0

Dining options were limited, particularly with breakfast, which didn’t meet expectations considering the price we paid.

Facilities

6.0

The pool area was beautiful, but poorly managed with cleanliness issues throughout our stay.

Alexander

United States of America, January 2025

6.6/10

Overall, my experience at the hotel was mixed. While I appreciated the proactive communication regarding ongoing recovery efforts from the hurricane, the condition of the facilities and room left a lot to be desired. The location is fantastic, right by the beach, and the service from the manager was commendable. Unfortunately, some of the renovations were overdue, which impacted my overall enjoyment of the stay.

Rooms

5.0

The room was in need of significant updates, with cracks in the bathroom paint and a lingering sense of neglect. I would rate the condition of the room as just okay.

Service

6.0

The service was adequate, and I appreciated the manager's help with some printing needs. However, the overall service experience felt a bit lacking in professionalism.

Location

9.0

The location is one of the best features, being so close to the beach and safe to walk around. It's just a short drive to the cruise pier.

Dining

7.0

Dining was not included, but there were nearby options, including a Denny's across the street, which was convenient.

Facilities

6.0

The facilities were decent, with two pools and a hot tub available for use. However, some cosmetic upgrades are much needed.

Bill

United States of America, January 2025

6.0/10

My stay at The Condado Plaza Hotel was quite disappointing. While the location was great, with a safe area to explore and easy access to the beach, the room left much to be desired with its outdated decor and maintenance issues. The service was limited and the amenities offered were hardly worth the extra fees.

Rooms

5.0

My room looked and felt like a jail cell with minimal furniture, and the walls were painted red, which was quite hideous.

Service

5.0

The staff seemed limited and not very attentive, which made my stay less enjoyable, especially when I encountered issues like a broken door lock.

Location

6.0

The hotel is in a safe area, and it's easy to walk to nearby shops and the beach, but it’s a bit far from Old San Juan.

Dining

5.0

Dining options were very limited during my stay, as the hotel restaurant was closed on Tuesdays and I was directed outside to eateries that were also closed.

Facilities

5.0

I was charged daily for 'amenities', but they felt nonexistent except for pool towels and a small discount at the restaurant.

Bill

United States of America, January 2025

6.0/10

Rooms

Service

Location

Dining

Facilities

Christian

United States of America, November 2024

5.0/10

My stay at the hotel was frustrating due to major miscommunication and cleanliness issues. Although I was excited about the ocean-front room I initially requested, I ended up in a noisy street-facing room instead. The hotel had a beautiful view and some amenities, but the lack of upkeep and the misleading photos really made it a disappointing experience overall.

Rooms

5.0

The room I received was disappointing, with unacceptable cleanliness and a noisy A/C unit. The situation worsened with a second room that was just as filthy, with visible mold and dirty conditions.

Service

5.0

Service was lacking as I had to visit the front desk multiple times to resolve issues with my reservation and room condition, which significantly affected my experience.

Location

6.0

The hotel's location was one of the few positives, as it provided nice views, but it wasn't enough to save my overall experience.

Dining

5.0

I didn't have a chance to enjoy the dining options as most restaurants were closed, and the only available was disappointing.

Facilities

5.0

The facilities were in rough shape, with visible decay and disrepair around the hotel.

Eleanor

United States of America, October 2024

6.4/10

My stay at The Condado Plaza was a mixed experience. While the hotel's location was convenient and the staff tried their best, I encountered issues with cleanliness and security. Despite modern rooms and great food service, the lingering musty odors and security concerns cast a shadow on my visit. Overall, I hope the hotel improves as it continues to recover from the aftermath of Hurricane Maria. 🌴

Rooms

6.0

My room was modern and clean, but the hallway had a musty smell and water stains, likely from hurricane damage. The balcony was nice, but it wasn’t very clean.

Service

5.0

The staff were friendly and courteous, but I felt they were a bit understaffed, and the long check-in process was frustrating.

Location

8.0

The hotel has an excellent location, near everything on Ashford Avenue and very easy to access the beach or pools.

Dining

7.0

Food service was good, and I enjoyed some fresh dishes, although I faced delays when ordering during busy hours.

Facilities

6.0

The hotel offers solid facilities, including car hire and housekeeping, but I noticed some areas lacking in cleanliness.

John

United States of America, October 2024

6.0/10

My stay at The Condado Plaza Hotel was quite disappointing. The room I received didn't match my request, and the cleanliness was below acceptable standards. On a positive note, the location was safe and in the heart of the tourist district, making it easy to explore San Juan.

Rooms

5.0

The room was not what I requested and had cleanliness issues. The view from the decent balcony was a plus, but the overall condition was disappointing.

Service

5.0

I encountered significant issues with the front desk. There was confusion about my reservation, and I had to approach them multiple times to resolve it.

Location

6.0

The hotel is in a very safe area, conveniently located in the tourist district. It was easy to get to the cruise port and explore the old town.

Dining

6.0

Dining was not included, but I appreciate the refined dishes available. There was a good experience with a waiter named Javier in the Caribe restaurant.

Facilities

6.0

Facilities offered included car hire and tours/ticket assistance. However, some amenities like the noodle bar were closed during my stay.

George

United States of America, October 2024

7.2/10

My stay at The Condado Plaza Hotel was a mixed experience. The room I had was perfect with a beautiful ocean view, and the staff were friendly and helpful. However, I was disappointed with the limited dining options and some wear and tear evident from past hurricane damage. Overall, while I enjoyed some aspects, it seems like there's significant room for improvement.

Rooms

8.0

I had a perfect room with an ocean view and a large bathroom.

Service

8.0

The service was friendly and helpful, particularly a waiter named Javier at the Caribe restaurant.

Location

8.0

The hotel is in a very safe area, close to restaurants and nightlife, plus a short Uber ride to historic downtown Old San Juan.

Dining

6.0

Dining options were limited; many restaurants were closed, and breakfast wasn't offered during lunchtime.

Facilities

6.0

Housekeeping was only every other day, and while the pool and beach were nice, overall facilities need an update.

Eric

United States of America, October 2024

6.8/10

I had a mix of experiences at this hotel. The staff was efficient and friendly, and the location was great—just a short walk from the lively part of Condado. However, the beach was quite small and crowded, and we often struggled to find chairs. I also found it frustrating that there was no food available at the pool or beach, which meant we had to leave to grab lunch. Additionally, the room was just okay with some issues like fuzzy TV reception.

Rooms

6.0

The room was just okay; nothing special. It lacked quality amenities like a good TV or comfortable bedding.

Service

8.0

The staff at the hotel were efficient and nice, which was a positive aspect.

Location

9.0

The location was fantastic—at a quiet end of Condado, making it easy to explore nearby restaurants.

Dining

5.0

There was no food available at the pool or beach, which was quite disappointing.